Author: dc.gov Staff Published: 8/30 /2022 DC.GOV
MAKE A PLAN.
PAY WHAT YOU CAN
TO KEEP UTILITY COSTS UNDER CONTROL.
Take action now to manage your energy usage and sign up for District government programs and initiatives that can help lower those costs.
1. MAKE A PLAN
Keep paying your utility bills but contact your utility companies to set up a payment plan if you fall behind.
2. PAY WHAT YOU CAN
Pay what you can each month to keep utility bills as current as possible.
3. FIND RESOURCES TO REDUCE YOUR COSTS
Contact District government agencies that can assist you in paying or reducing your utility bills.
4. CUT YOUR BILLS
Consider renewable energy options and find ways to conserve energy.
Please call 311 with any questions about the programs and initiatives listed on this site.
The District Department of Energy & Environment (DOEE) assists income-eligible District households with heating and cooling energy costs through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive energy bill assistance between $250 and $1,800 as a one-time regular energy assistance benefit. This benefit is based on household size, total household income, heating source and type of dwelling.
WAP provides low-income District residents technical and financial assistance to help reduce their energy bills by making their homes more energy efficient. WAP performs energy audits and installs audit-recommended energy efficiency measures to help families maintain energy-efficient, safe and healthy homes.
Financial assistance is available to provide emergency relief to District residents struggling with unpaid DC Water bills during the COVID-19 public health emergency and 105 days thereafter. Eligible households may receive bill assistance up to $2,000 as a one-time emergency benefit.
OPC is the statutory advocate for DC Water ratepayers and can assist with CRIAC issues and other water services complaint resolution.
LPRAP uses District funds to assist homeowners with partial lead pipe replacements. Each homeowner can receive a 50% discount (up to $2,500), regardless of income. Some residents will qualify for a free replacement, depending on household size and income.
The RiverSmart Homes program offers incentives to District homeowners interested in reducing stormwater pollution from their properties.
PROTECT YOURSELF CONSUMER BILL OF RIGHTS
The Consumer Bill of Rights provides safeguards for District utility consumers that use natural gas, electricity and telecommunications services in the District’s competitive utility markets. It defines the relationship and responsibilities of utility service providers and consumers.
Learn more in the OPC guide, Take Command of your Utility Rights.
Note: A separate water services Bill of Rights serves customers of DC Water.
Nationwide, there has been a noticeable increase in the reported number of utility scams. Scammers are tricking consumers into giving away their money or personal information. This campaign is spreading the word about utility scams and providing tips for protecting yourself, your family and your community.
SAVE MONEY,AND ENERGY
Solar for All brings the benefits of solar energy to 100,000 low- to moderate-income District families. DOEE partners with organizations, including the DC Sustainable Energy Utility (DCSEU), across the District to install solar equipment on single family homes and develop community solar projects to benefit renters and residents who live in multi-family buildings. Solar for All participants should expect to see a 50% savings on their electricity bill over 15 years.
ENERGY EFFICIENCY KITS
The DCSEU’s Home Energy Conservation Kits help consumers save up to a combined $40 on their electric, natural gas and water bill each year. Each kit contains 6 omni-direction LED lightbulbs, an advanced power strip and a bathroom faucet aerator. Consumers who already receive LIHEAP benefits can request a kit at no-cost; all District residents can purchase a kit for $10.
Winter Ready DC, an annual campaign from the DCPSC, provides District residents information on how to save energy and reduce their energy bills over the winter. The campaign also offers free home weatherization kits (while supplies last, seasonally) and tips on how to prepare your home and stay informed about winter weather.
During the summer, the DCPSC’s Summer Ready DC campaign shares how to prepare your home for high temperatures and summer storms as well as highlights ways to save energy and reduce utility bills.